CENTER FOR CARE OPTIMIZATION
Privacy Policy
Center for Care Optimization (“CCO,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, digital platform, and AI-powered tools such as Hygia (“Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in the following ways:
Information You Provide
Name
Email address
Company or employer information (if applicable)
Information submitted through forms (e.g., partnership requests, investor interest, or contact inquiries)
Feedback or survey responses
Automatically Collected Information
IP address
Browser type
Device information
Usage data (pages visited, session duration, platform interactions)
Cookies, pixels, and similar technologies used for analytics and site functionality
How We Use Your Information
We use collected information to:
Provide and improve the CCO platform
Personalize your experience, including content and recommendations
Deliver AI-driven coaching and motivational interviewing support through Hygia
Generate and maintain action plans
Send reminders, progress updates, or support messages
Communicate with you about your inquiry, account, or partnership interest
Conduct analytics to improve outcomes and platform performance
Ensure security, fraud prevention, and compliance
Support employer programs (without sharing sensitive personal details unless authorized)
We do not use personal employee data for advertising.
How We Share Information
We may share your information only under these circumstances:
A. With Service Providers
Vendors who support:
Hosting and infrastructure
Data storage
Analytics
Communication tools (email/SMS)
AI processing services
They are bound by confidentiality and may not use data for their own purposes.
B. With Your Employer (Limited Use)
If your employer provides access to CCO, we may share:
De-identified or aggregated insights
Program-level engagement metrics
We do not share individual action plans, personal conversations, or sensitive behavioral information unless you explicitly consent.
C. For Legal or Security Reasons
We may disclose information if required to:
Comply with laws, regulations, subpoenas, or court orders
Protect the rights, safety, or integrity of CCO and our users
Prevent or investigate fraud, security issues, or misuse
D. With Your Consent
We will request explicit permission before sharing personal or sensitive data with any third party.
How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your data, including:
Encrypted data transmission (HTTPS/TLS)
Secure authentication and account protocols
SOC/HIPAA-aligned security practices
Role-based access controls
Regular vulnerability testing
No system is fully secure, but we take reasonable measures to minimize risk.
Your Choices and Rights
Depending on your location, you may have the right to:
Access your data
Correct inaccurate information
Request deletion
Opt out of non-essential communications
Restrict certain data uses
Request a copy of your data
To exercise these rights, contact us at: info@ccoptimization.com
You may unsubscribe from emails at any time using the link provided in each message.
Data Retention
We retain information only as long as necessary to:
Provide the Services
Fulfill legitimate business purposes
Meet legal and compliance requirements
Employer-provided data is retained for the duration of the employer contract unless otherwise required.
Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools to:
Enable platform functionality
Remember preferences
Analyze usage
Improve performance
You may disable cookies through your browser settings, though doing so may affect functionality.
Children’s Privacy
CCO is not intended for individuals under 18.
We do not knowingly collect personal data from children. If you believe a minor has provided information, contact us and we will remove it.
Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those third parties.
Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated “Last Updated” date.
Contact Us
For questions or requests related to this Privacy Policy, please contact:
Center for Care Optimization
Email: info@ccoptimization.com
Website: www.ccoptimization.com